FAQ

Frequently Asked Questions

1. Do you ship internationally?

Absolutely. We ship worldwide so you can rock our gear no matter where you’re at.

2. How will I know when my order has shipped?

Once your order ships, you’ll receive a tracking number via email to keep tabs on your gear’s journey.

3. What is your return policy?

If you’re not feeling your purchase, we’ve got you. Returns are accepted within 14 days of delivery, provided the items are unworn and in original condition.

4. What materials are your products made from?

We pride ourselves on using high-quality, durable materials that deliver both style and comfort. Each product is crafted with care to ensure you get the best quality gear.

5. Can I exchange an item?

Yes, exchanges are available within the 14-day return window. Please note that for exchanges (including size swaps), return shipping costs are the responsibility of the customer unless the item is defective or an error occurred on our part.

6. What should I do if I receive a defective or incorrect item?

We’re here to help. If you receive a defective or incorrect item, please contact us immediately at merchandise@bigshotsamsterdam.com so we can resolve the issue promptly.

7. How long does shipping take?

Shipping times vary by destination. Typically, domestic orders take 3-7 business days, while international orders may take 7-14 business days. Delivery times are estimates and may vary due to external factors.

8. Can I cancel my order?

Orders can be canceled before they are processed. If you need to cancel, please contact us as soon as possible at merchandise@bigshotsamsterdam.com.

If you have any other questions or need further assistance, please don’t hesitate to reach out to our customer support team at merchandise@bigshotsamsterdam.com.